CVE-2024-57726
KEVRansomware UseSimpleHelp Missing Authorization Vulnerability
Description
SimpleHelp contains a missing authorization vulnerability that could allow low-privileged technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.
SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.
CVSS 3.1 vector
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:HPublishedJan 15, 2025
Last modifiedJun 17, 2026
Added to KEVApr 24, 2026
Remediation dueMay 8, 2026
References
- simple-help.com/kb---security-vulnerabilities-01-2025Release Notes
- horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/Third Party Advisory
- cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57726US Government Resource
- microsoft.com/en-us/security/blog/2026/04/06/storm-1175-focuses-gaze-on-vulnerable-web-facing-assets-in-high-tempo-medusa-ransomware-operations/Technical Description
- trendmicro.com/vinfo/us/security/news/ransomware-spotlight/ransomware-spotlight-dragonforceThird Party Advisory
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Risk assessment · Critical
Actively exploited and used by ransomware crews. Patch immediately.
- Exploitation
- Confirmed in the wild (CISA KEV)
- Federal remediation deadline
- Overdue by 171 days
- Ransomware
- Used in known ransomware campaigns
- CVSS
- 9.9 CRITICAL
- EPSS (30-day exploit probability)
- 66.4% · top 1% of all CVEs
- Weakness
- NVD-CWE-noinfo
- Attack vector
- Network, remotely reachable
Recommended actions
- 1.Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.
- 2.Treat as emergency change: patch or isolate internet-facing instances first.
- 3.Review exposure: confirm which instances are reachable from the internet and restrict access until patched.
- 4.Hunt for compromise: review logs for the disclosure window, not just from the patch date.
- 5.Verify offline/immutable backups and segment the affected systems. This flaw is used for ransomware initial access.
Assessment is derived automatically from the live signals above; verify against your own asset inventory.