CVE-2024-57728
KEVRansomware UseSimpleHelp Path Traversal Vulnerability
Description
SimpleHelp contains a path traversal vulnerability that allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.
SimpleHelp remote support software v5.5.7 and before allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.
CVSS 3.1 vector
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:HPublishedJan 15, 2025
Last modifiedJun 17, 2026
Added to KEVApr 24, 2026
Remediation dueMay 8, 2026
References
- simple-help.com/kb---security-vulnerabilities-01-2025Vendor Advisory
- horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/Third Party Advisory
- cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57728US Government Resource
- microsoft.com/en-us/security/blog/2026/04/06/storm-1175-focuses-gaze-on-vulnerable-web-facing-assets-in-high-tempo-medusa-ransomware-operations/Technical Description
- trendmicro.com/vinfo/us/security/news/ransomware-spotlight/ransomware-spotlight-dragonforceThird Party Advisory
0 recent articles mention this CVE
82
Risk assessment · Critical
Actively exploited and used by ransomware crews. Patch immediately.
- Exploitation
- Confirmed in the wild (CISA KEV)
- Federal remediation deadline
- Overdue by 172 days
- Ransomware
- Used in known ransomware campaigns
- CVSS
- 7.2 HIGH
- EPSS (30-day exploit probability)
- 64.5% · top 1% of all CVEs
- Weakness
- CWE-59
- Attack vector
- Network, remotely reachable
Recommended actions
- 1.Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.
- 2.Treat as emergency change: patch or isolate internet-facing instances first.
- 3.Review exposure: confirm which instances are reachable from the internet and restrict access until patched.
- 4.Hunt for compromise: review logs for the disclosure window, not just from the patch date.
- 5.Verify offline/immutable backups and segment the affected systems. This flaw is used for ransomware initial access.
Assessment is derived automatically from the live signals above; verify against your own asset inventory.